Customer Solutions Engineer
Roles and Responsibilities
About Us:
Headquartered in Sunnyvale, with offices in Dallas & Hyderabad, Fission Labs is a leading software development company, specializing in crafting flexible, agile, and scalable solutions that propel businesses forward.With a comprehensive range of services, including product development, cloud engineering, big data analytics, QA, DevOps consulting, and AI/ML solutions, we empower clients to achieve sustainable digital transformation that aligns seamlessly with their business goals.
Fission Labs Website: https://www.fissionlabs.com/
Shift Timings: US Shift Timings
Key Responsibilities:
- Serve as the technical escalation point for customer issues.
- Build Python scripts to automate support workflows and integrations.
- Troubleshoot technical and integration issues, especially around APIs and systems.
- Collaborate across teams (Product, Engineering, Customer Success) to resolve issues and improve solutions.
- Use JIRA (or similar tools) to manage and document support tickets.
- Support onboarding with technical implementation planning and tailored guidance.
Qualifications Required
B.E/Btech/M.E/MTech/M.S/MCAgraduate(preferably from a reputed college or University)
Skills and Experience Required
Technical Expertise Requirements
Ideal Candidate
- 3–5 years in a technical support or solutions engineering role.
- Proficient in Python scripting – automation, bug fixes, internal tooling.
- Familiar with AWS or other major cloud platforms.
- Strong communicator – able to simplify complex technical topics.
- Experienced with ticketing/tracking tools like JIRA or Zendesk.
Bonus Points
- Experience with FastAPI, Postman, OAuth, or other integration technologies.
- Exposure to AI-based solutions, support automation, or startup environments.
Why you'll love working with us:
We Offer:
- Opportunity to work on technical challenges with global impact.
- Vast opportunities for self-development, including online university access and sponsored certifications.
- Sponsored Tech Talks & Hackathons to foster innovation and learning.
- Generous benefits package including health insurance, retirement benefits, flexible work hours, and more.
- Supportive work environment with forums to explore passions beyond work. This role presents an exciting opportunity for a motivated individual to contribute to the development of cutting-edge solutions while advancing their career in a dynamic and collaborative environment.